Your information, handled responsibly.

This Privacy Policy covers the 800 Pharmacy website, mobile applications, content, software, and services. We may collect information provided for you or a delivery recipient, including names, addresses, phone numbers, email addresses, insurance details, prescriptions, and booking information when you register, use interactive tools, subscribe to communications, contact Customer Care, complete surveys, or use public areas.

Personal information is used to maintain registration, administer and deliver medication, meet regulatory requirements, provide loyalty-program updates, communicate account or service information, send optional promotions with an opt-out, obtain feedback, and improve the platforms. Users are responsible for the accuracy of submitted information.

The policy states that a parent or guardian is responsible for a child’s use and information, and that support communications and survey responses may be collected.

The information described includes identity and contact details, address, payment-card details, location, date of birth, searches and shared content; medical records, insurance details, notes, prescriptions, medicine orders and order history; and technical data such as IP address, login information, browser, time zone, operating system, platform, device, internet provider, and connection information.

We use collected information lawfully and treat personal details as confidential.

Cookies are described as small data files stored by the browser. They may be used to recognize a prior user, remember credentials when requested, collect IP, browser, provider, page, file, operating-system, timestamp, and clickstream information, support advertising, and conduct or resume surveys.

Users may configure a browser to refuse cookies or notify them when a cookie is sent, although parts of the website or surveys may then be unavailable. Contracted third parties may use cookies to collect non-personal usage information for advertising based on browsing activity.

We use appropriate collection, storage, processing, and security measures in accordance with applicable UAE and data-protection requirements, including encrypted transmission where appropriate. We do not sell, trade, or rent personal identification information. Aggregated, non-identifying demographic information may be shared with trusted partners and affiliates.

Information is retained while an account is active or needed for use of the platforms and as required for legal obligations, disputes, and agreements. Disclosures may occur for legal requirements, safety, fraud investigations, government requests, property or legal-right protection, or a corporate change of control.

Subject to applicable law, you may request a copy of your personal data and information about its processing, correct incomplete or inaccurate data, request erasure in specified circumstances, restrict or object to processing, request data transfer, and ask not to be subject solely to automated decisions. Legal and public-interest restrictions may apply.

Requests to exercise these rights are directed to info@800pharmacy.ae.

This Privacy Policy remains effective until it is updated. Changes take effect when posted and may be made to meet regulatory requirements and standards. Please review the Privacy Policy and Terms periodically for updates.

By using the website or app, you accept this Privacy Policy. Continued use after an update means you accept the revised policy.

Questions about the Privacy Policy, platform practices, or dealings with the platforms may be sent to info@800pharmacy.ae.